Support

Get help fast.

Six ways to reach us, all with documented response times. The fastest path is in-app chat during weekday business hours; the most thorough path is email with screenshots.

Open in-app chat Email support

Channels

Pick the one that fits your situation

In-app chat

Click the chat bubble in the bottom-right of any signed-in page. The fastest path to a human during business hours.

Response: < 5 min
Availability: Mon-Fri 6am-6pm PT

Open in-app chat

Email

support@omnitakeoff.com — standard inbound. Best for non-urgent issues, attachments, or detailed reproductions.

Response: 1 business hour
Availability: 24/7 inbound; weekday triage

Email support

Phone

Enterprise-tier customers get a dedicated phone line + dedicated CSE. Pro / Starter customers can request a callback through email.

Response: Same business day
Availability: Mon-Fri 8am-5pm PT (Enterprise 24/7)

Request a callback

Ticket portal

Customer portal at help.omnitakeoff.com. File a ticket, track status, see history, attach screenshots + logs.

Response: 1 business hour
Availability: 24/7 inbound

Open portal

Community Slack

Peer-to-peer help in the customer Slack workspace. Often faster than email for common workflow questions because someone else has hit the same thing.

Response: < 1 hour (community)
Availability: 24/7

Join Slack

Office hours

Drop-in 30-minute sessions Tuesdays at 1pm PT. Bring your weirdest workflow questions; product + engineering work them live.

Response: Live
Availability: Tue 1pm PT weekly

Reserve a slot

Self-service first

Most questions answered in the help center

Search the help center before opening a ticket — many issues have a step-by-step article. Press Cmd+K in-app for instant search across help, docs, and your projects.

Press ⌘K anywhere in the app for instant search.

Quick links

Uploading your first plan set Calibrating page scale Working through the review queue Exporting to QuickBooks Training the symbol recognizer What to do when processing fails Managing billing and seats Setting up 2FA

SLA

What we commit to

Plan tier	Response target	Coverage hours
Starter + Professional	1 business hour to first response	Mon-Fri 6am-6pm PT
Enterprise	1 hour P1 / 4 hour P2 / 24 hour P3	24/7 with dedicated CSE

Full SLA + service-credit calculation at /sla.

Stuck right now?

Open in-app chat. We respond in 5 minutes.

During weekday business hours, in-app chat is the fastest path. Outside hours, email triage runs first thing the next morning.

Open chat Live status page