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General Contractor · Multifamily

Pushed spec answers upstream so subs found what they needed without bid-day RFIs.

A GC running multifamily projects was buried in bid-day RFIs from subs asking for clarifications the spec already answered. They piloted OmniTakeoff's Spec Sections + Evidence Linker to push spec answers to subs upstream, before they had to ask.

Industry

Multifamily

Region

Pacific Northwest US

Annual revenue

Mid-market

Headline numbers

Bid-day RFIs received
Meaningful reduction

Across 3 multifamily projects

Sub bid coverage
Meaningful improvement

Subs returned bids, didn't drop out

Bid-day phone hours
Meaningful reduction

Estimator time on the phone

Challenge

What they were solving for

Bid-day phones were a fire drill — subs asking for spec language the bid package already had, just not in a place they'd find it. Half the sub drop-outs were because the team couldn't answer fast enough.

Solution

How OmniTakeoff worked

OmniTakeoff bound the spec sections to the affected line items, then exported a sub-facing PDF that included the relevant spec excerpts inline. Subs got everything they needed without having to dig.

Outcome

What changed

RFI volume dropped meaningfully across the multifamily pursuits in scope. Sub bid coverage went up because subs stopped dropping out from frustration. Specific reduction percentages are shared under NDA on reference calls.

Subs read the bid package now because the spec section is one click from the line they care about. They stopped calling.
Director of preconstruction (anonymized), Pacific Northwest general contractor (anonymized)

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Pushed spec answers upstream so subs found what they needed without bid-day RFIs. — OmniTakeoff Customer Case Study